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Privacy Policy

We value clients' trust to Booking Platform and have developed this Policy to give our visitors a sense of security and protection of their personal data. We will be clear and transparent about the information we are collecting and what we will do with that information.

This Policy sets out the following:

  • what personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our website;
  • where we obtain the data from;
  • what we do with that data;
  • how we store the data.

“Smartline” (referred to as “we”, “us”, “our”) in this policy primarily refers to Smartline Gmbh is the “data controller” of all personal information that is collected and used about customers.

We may engage third parties to provide services for you. If you book a service offered by a third party (eg room booking) the third party will be identified in the applicable booking terms and conditions. The third party will be a “data controller” of your personal data in respect of the service they are providing.

Personal data means any information relating to you which allows us to identify you, such as your name, contact details, booking reference number, and information about your access and use of our website.

What personal data we collect?

During the registration process, registration of the booking for further receiving cashback and using other website functionality we collect the following data:

  • name
  • surname
  • e-mail address
  • card number and expiry date of the card
  • booking number
  • Location, including real-time geographic location of your computer or device through GPS, Bluetooth, and your IP Address, if you use location-based features and turn on the Location Services settings on your device and computer.

What do we use your personal data for, why and for how long?

  • We are collecting your personal data for providing products and services you request: we use the information you give us to perform the services you have asked for in relation to track and transfer your cashbacks, and conduct necessary communication along the process.
  • Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us.
  • Marketing purposes: from time to time we will contact you with information regarding promotions via e-mail.

You may ask us to delete your personal data by sending us the request to Such requests can only be processed when a copy of your Passport or National ID is uploaded, to verify your identity. Within 30 days from your request we will delete your data and inform you additionally when the process will be finalized. The copy of your Passport or National ID will be destroyed once your request is completed.

Please note we will make every effort to erase data where this right has been exercised by you and we no longer have a legal basis for processing same but some personal data sets are impossible (or infeasible) to edit or remove (eg. server backup or microfiche).

Security of your personal data

We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.

All card details are stored in compliance with Payment Card Industry Data Security Standards (PCI DSS).

Changes to Privacy Policy

Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of an e-mail or a notice on our website.

Cookie Policy

Cookies are used to adapt the content of websites to the User’s preferences and to optimize the use of websites; in particular, these files allow identifying the User's device and displaying the website properly (adapted to individual needs of the User); creating statistics that help to understand how users use the website, which allows improving its structure, content, and support for user sessions (after login), so that the Users do not have to re-enter their login and password on every page of the website.

Cookies are downloaded automatically and contain information about the website from which the user followed the link to, information about the User’s Internet connection, IP address, location (country, region, city), browser type, computer screen resolution, and other specifications. If the User accesses the website from a search engine link, information about the keywords that the User enters into the search engine to access will also be collected. The website does not have access to other files on the User's computer, except cookies.

The website uses two types of cookies: session cookies and permanent cookies. Session cookies are created temporarily, are stored on the Users' devices only while the Users are on a certain website, and are removed after the Users exit their accounts or shutdown their browsers.

Permanent cookies are stored on the Users' devices constantly and are activated when the User re-visits the website that created these cookies. Every permanent cookie remains on the device for the time specified in the cookie settings or until it is manually deleted by the User using the browser menu or directly from the system folder in which cookies are stored by the browser.

A browser can be configured so as to display a corresponding request before each saving of cookies. Users can also completely prohibit the use of cookies in their browser settings. In this regard, Users have the right to make a decision on allowing cookies access to their computer through pre-selection in the browser window; however, this may completely or partially obstruct the correct operation of

In order for you to be able to use all the functionality of our website, we recommend accepting our Cookie Policy.